The mission of Touchstone Link is to facilitate the sales and marketing of a variety of activities, while providing a convenient and secure way for individuals to pay or donate electronically for the events and/or campaigns that are being promoted.  We aim to provide up-to-date and accurate information on at all times, to offer promotions and special offers where possible and to strive to introduce services and features that will give added value and satisfaction to our customers, thereby encouraging their loyalty and commitment towards using our services.

In fulfilling this mission, Touchstone Link will strive at all times to provide excellence in customer service which we see as the following:

• Educated and knowledgeable staff who are ready and willing to assist our clients
• Handling queries and requests for information within 24 hours of receipt of such query as long as this is reasonable based on time zone considerations.
• Our staff will offer services in a fair manner that treats everyone with courtesy and respect
• Our staff will treat the query or complaint of every client with equal importance.
• Our staff will use the knowledge of our services and capabilities to present alternatives whenever specific requests cannot be met
• We will always welcome the comments of our clients regarding how well their expectations are being met
• We will recognize the importance of the privacy of our clients and treat their personal information with confidentiality unless we are given permission to share such information.
• All requests for information will be considered confidential and such will never be discussed with a third party, except for the purpose of providing such information
• Staff members will respond to inquiries with the best factual information available but will refrain from offering personal opinions or advice in response to queries
• Our staff will always go the extra mile for a customer. A conscious effort will be made at all times to assist a customer in the very best way in order to fulfil an order or to resolve a problem
• Complaints will be treated with urgency and will be looked at without bias. Our clients with complaints will be responded to within 72 hours of receiving such complaint and will be advised as to how the resolution of the complaint will be further handled.

Our clients may reach us by any of the following media:

Phone: (876) 815-8500

Email: linkwithus@touchstonelink.com